Shipping policy
Shipping Policy
Package Origin
LunaZora Orders are shipped from: 1485 Poinsettia Ave, Suite 114 Vista Ca 92081
Order processing time
LunaZora offers same business day processing. Orders received by 12:00pm PST (Mon-Fri) will ship same day otherwise it will ship the next business day. Orders are not processed or shipped on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Shipping rates and delivery estimates
LunaZora offers free standard shipping on all orders regardless of order amount.
Expedited shipping charges for your order will be calculated and displayed at checkout.
LunaZora is not responsible for unforeseen circumstances beyond our reasonable control during transit.
Shipment to P.O. Boxes or APO/FPO addresses
LunaZora ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours. You can track the progress of your order by logging into your account at https://account.lunazora.com
Customs, Duties, and Taxes
LunaZora is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
Damages
LunaZora is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us at orders@lunazora.com Save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the Unites States of America. Please send us an email at orders@lunazora.com if you would like a shipment sent outside the US.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
LunaZora will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
- Text / Call us at 858.215.1290
- Email us at orders@lunazora.com
We will file a claim with the shipping carrier. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.